How can I check shipping/delivery details?
Location: We ship all over the world.
For getting shipping/delivery charge, follow the below steps:
- Shipping/Delivery Charge depends on the selected product’s weight and your location
- So enter your shipping address correctly at the time of checkout
- You will get the exact delivery/shipping charges for your location
1. How do I place an order?
- Browse by category or search an item of your choice- Click on the product of your choice
- Note: Check fabric / material / color / style / length / fit and other details if provided – Refer to the size guide
- Check the expected delivery time and COD service availability by entering your Pin Code on the CHECK DELIVERY DETAILS link- Detailed information about your items will be communicated via SMS/Email once you have placed an order
- Create an account by registering or you can also proceed by entering your Email ID (Note: If you register with us you will get the following benefits: – speeds up the ordering process, allows us to keep you informed about your orders and refund through email)
- Carefully enter your shipping address
- Enter the The Dresser discount coupon codes if applicable
- Check the final price {COD/Shipping charges}. Select one of the payment options (COD, Prepaid, Net-Banking/Debit or Credit Card, Wallet)
- YOUR ORDER IS PLACED!!!
- You will now receive a confirmation mail and an SMS from The Dresser team
- You can check Order History in ‘My Account’ in case you had logged into your account after placing the Order
Didn’t receive any communication? OR Facing issues while placing an order? OR Website hung up on the payment page? OR Order was not successful? If you are facing problem during order placing, call us on tel.-8310372776.
2. How can I apply coupon code?
For applying the coupon code to your cart, you should go to cart page, there is an option ‘DISCOUNT CODES’, click on that option & apply your coupon code.
If it’s showing invalid coupon code, this code may not be applicable to your cart.
T&C: Only one coupon can be applied at a time.
3. How can I modify my order after having placed it?
ADD / REMOVE A PRODUCT
Unfortunately, after you have placed an order, you won’t be able to add or remove a product to/from your order. But you can place a new order for the desired products.
CHANGE ADDRESS
Please contact our customer care team if you wish to change the delivery address for your order.
We shall accept your request if the order has not yet been shipped. However, if the order has been shipped, we shall only be able to accept the change of address requests within your city.
Please note: An order shall be delivered to a single address only. We do not accept requests for delivering at multiple locations in a single order. We request you to place separate orders for separate locations.
CHANGE DELIVERY DATE
We try to deliver all your orders at the earliest time possible. However, if you want delivery on a later date, please coordinate with the courier person once he gets in touch with you.
4. I have placed my Order! What’s next?
After you have placed the order, we will send you a CONFIRMATION email and SMS with delivery details. We will try to dispatch your order as soon as possible and will keep you informed at every step of the way.
You can also track your order through our website or app by visiting ‘My Account’ section.
Please note: It sometimes takes up to 24 hours for the tracking to be updated after an order is placed.
5. How will I know if the order is placed successfully?
When your order is confirmed:
We will send you a message. Do check your phone. We will put through an e-mail with the details of your product. Be sure you go through that.
You can also check the order in the “My Accounts” tab.
6. How will I fill my cart again, if payment of my order is failed?
To refill you cart…
Go to “My Order” and there is a button of Reorder, click on that button, your cart will refill and you can place order again.
Return related query
1. How do I cancel the order I have placed?
You can cancel your order before it has been packed in our warehouse. If your order has already been shipped.
If you wish to cancel your order then you are required to mail your Order ID, along with your request to cancel the order at customercare@thedresserboutique.com
2. How do I create a Return Request?
If you want to create a return request then you are requested to mail your Order ID, along with your concern at orders@thedresserboutique.com
3. I have created a Return Request. When will the product be picked up?
The Customers should self-ship the products within 3 days of creating the return request
Note 1: Returns are acceptable only if the product is damaged. No returns if the size is selected wrongly. (So we request you to cross verify the size chart carefully).
Note 2: Kindly make a Video at the time of opening the Packet to claim the Defect if any in the product (As we also keep a video at the time of packaging).
Note 3:If we have shipped wrong size apart from the ordered size than we shall replace the same with the right sized product.
4. I have created a Return Request. When will I get the refund?
Refund will be initiated after we receive the item at our warehouse and it passes quality check. The refund time depends on the mode of the refund:
1. NEFT – Time taken for the product to reach us, plus 3 to 5 business days
2. Online Refund – Time taken for the product to reach us, plus 7 to 10 business days
3. Wallet – Time taken for the product to reach us, plus 1 business day
5. Where should I self-ship the Returns?
You can send the return to the following return processing facility:
THE DRESSER,
613, 7th Main, 3rd Stage, 3rd Block, Basaveshwaranagar, Bangalore 560079, Karnataka, India
OR
You can simply call us at 8310372776, in case you have any query.
Kindly do not send it to any other address as the package would not be acceptable
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Return/Exchange Policy
Our aim is customer’s complete shopping satisfaction. We believe that if the customer is happy with our services then he/she will buy from us again. But sometimes the conditions/situations are not in our favor and if a customer is not happy with the product then the following terms apply for a mutually consented resolution of the situation.
We do our best to make sure you never need to use this policy. But still for legal purpose here it is:
If you don’t like the product that we have sent you, let us know by email. We will try our best to find out a solution. If an item you ordered from www.thedresserboutique.com does not meet your expectations, do write to us and we will happily assist you. We are dedicated at www.thedresserboutique.com to offer you the best quality products and services.
Return is available only for domestic orders.
We have named it our Returns and Exchange policy which is as follows:
If the product is received in a Damaged Condition, then there could be two reasons-
• Damaged during the transit of the item or Manufacturing defect
• If we have shipped wrong size apart from the ordered size
The Customers should self-ship the products within 3 days of after opening the package.
Note 1: Returns are acceptable only if the product is damaged. No returns if the size is selected wrongly. (So we request you to cross verify the size chart carefully).
Note 2: Kindly make a Video at the time of opening the Packet to claim the Defect if any in the product (As we also keep a video at the time of packaging).
Note 3: If we have shipped wrong size apart from the ordered size than we shall replace the same with the right sized product.
If the item is not which you have ordered: –
It is the case when you receive an item other than you ordered or misrepresentation of the item on the site due to technical error.
Suitable solutions as per conditions: –
In all the conditions mentioned above, you can return the order by following the mentioned steps:
Go to the ‘My Orders’ section → Select your most recent order → Click on the ‘Return’ option
If error is from customer’s end: –
The only thing required is that you keep the item concerned with you along with all its packing materials in which you received the delivery.
• You will be provided with the relevant instructions on how to proceed as quickly as possible so that we can take immediate possible action to sort out the problem.
• If the problem is found to be genuine, we will Express Ship a Replacement item to you, within the earliest possible time with no extra shipping cost.
• In case the original item you ordered earlier is out of stock or unavailable, then you are requested to choose an alternative item from the same price range.
• If the fault is from thedresserboutique.com, then we will Express Ship the Exchanged Item to you with no extra shipping cost.
• All this process of Exchanging the Damaged or Defected Item is done as per your prior consent.
• If the customer is neither interested in exchanging the original item with the identical exchanged item nor in exchanging the original item with another alternative from the same price range, then we will refund you in full amount with no deduction whatsoever.
Refund or exchange will be processed after receiving the returned items.
* Subject to Bangalore Jurisdiction *
Contact us at {email} for questions related to refunds and returns.