How can I check shipping/delivery details?
Location: We ship all over the world.
For getting shipping/delivery charge, follow the below steps:
Shipping/Delivery Charge depends on the selected product’s weight and your location
So enter your shipping address correctly at the time of checkout
You will get the exact delivery/shipping charges for your location
- How do I place an order?
Browse by category or search an item of your choice- Click on the product of your choice
Note: Check fabric / material / color / style / length / fit and other details if provided – Refer to
the size guide
Check the expected delivery time and COD service availability by entering your Pin Code on
the CHECK DELIVERY DETAILS link- Detailed information about your items will be
communicated via SMS/Email once you have placed an order
Create an account by registering or you can also proceed by entering your Email ID (Note: If
you register with us you will get the following benefits: – speeds up the ordering process,
allows us to keep you informed about your orders and refund through email)
Carefully enter your shipping address
Enter the The Dresser discount coupon codes if applicable
Check the final price {COD/Shipping charges}. Select one of the payment options (COD,
Prepaid, Net-Banking/Debit or Credit Card, Wallet)
YOUR ORDER IS PLACED!!!
You will now receive a confirmation mail and an SMS from The Dresser team
You can check Order History in ‘My Account’ in case you had logged into your account after
placing the Order
Didn’t receive any communication? OR Facing issues while placing an order? OR Website hung up
on the payment page? OR Order was not successful? If you are facing problem during order placing,
call us on tel.-8310372776.
- How can I apply coupon code?
For applying the coupon code to your cart, you should go to cart page, there is an option
‘DISCOUNT CODES’, click on that option & apply your coupon code.
If it’s showing invalid coupon code, this code may not be applicable to your cart.
T&C: Only one coupon can be applied at a time.
- How can I modify my order after having
placed it?
ADD / REMOVE A PRODUCT
Unfortunately, after you have placed an order, you won’t be able to add or remove a product to/from
your order. But you can place a new order for the desired products.
CHANGE ADDRESS
Please contact our customer care team if you wish to change the delivery address for your order.
We shall accept your request if the order has not yet been shipped. However, if the order has been
shipped, we shall only be able to accept the change of address requests within your city.
Please note: An order shall be delivered to a single address only. We do not accept requests for
delivering at multiple locations in a single order. We request you to place separate orders for
separate locations.
CHANGE DELIVERY DATE
We try to deliver all your orders at the earliest time possible. However, if you want delivery on a later
date, please coordinate with the courier person once he gets in touch with you. - I have placed my Order! What’s next?
After you have placed the order, we will send you a CONFIRMATION email and SMS with delivery
details. We will try to dispatch your order as soon as possible and will keep you informed at every
step of the way.
You can also track your order through our website or app by visiting ‘My Account’ section.
Please note: It sometimes takes up to 24 hours for the tracking to be updated after an order is
placed.
- How will I know if the order is placed
successfully?
When your order is confirmed:
We will send you a message. Do check your phone. We will put through an e-mail with the details of
your product. Be sure you go through that.
You can also check the order in the “My Accounts” tab.
- How will I fill my cart again, if payment of my
order is failed?
To refill you cart…
Go to “My Order” and there is a button of Reorder, click on that button, your cart will refill and you
can place order again.
Return related query - How do I cancel the order I have placed?
You can cancel your order before it has been packed in our warehouse. If your order has already
been shipped.
If you wish to cancel your order then you are required to mail your Order ID, along with your request
to cancel the order at customercare@thedresserboutique.com - How do I create a Return Request?
If you want to create a return request then you are requested to mail your Order ID, along with your
concern at orders@thedresserboutique.com - I have created a Return Request. When will
the product be picked up?
The Customers should self-ship the products within 3 days of creating the return request
Note 1: Returns are acceptable only if the product is damaged. No returns if the size is selected
wrongly. (So we request you to cross verify the size chart carefully).
Note 2: Kindly make a Video at the time of opening the Packet to claim the Defect if any in the
product (As we also keep a video at the time of packaging).
Note 3: If we have shipped wrong size apart from the ordered size than we shall replace the same
with the right sized product. - I have created a Return Request. When will I
get the refund?
Refund will be initiated after we receive the item at our warehouse and it passes quality check. The
refund time depends on the mode of the refund: - NEFT – Time taken for the product to reach us, plus 3 to 5 business days
- Online Refund – Time taken for the product to reach us, plus 7 to 10 business days
- Wallet – Time taken for the product to reach us, plus 1 business day
5. Where should I self-ship the Returns?
You can send the return to the following return processing facility:
THE DRESSER,
613, 7 th Main, 3 rd Stage, 3 rd Block, Basaveshwaranagar, Bangalore 560079, Karnataka, India
OR
You can simply call us at 8310372776, in case you have any query.
Kindly do not send it to any other address as the package would not be acceptable